FAQ

 

How long does it take to process and order to ship?

Most orders are custom and ship within 7 days of order.

 

What is your return policy?

Polished Style Couture accepts exchanges of regularly priced non-custom orders (non-clearance) merchandise within 7 days of the date that the order has shipped. We will issue store credit or exchange less original shipping charges. To view our complete return policies please click here

 

How is my credit/debit card billed?

Polished Style Couture will charge your credit card in full on order placement. Once you have chosen to make a purchase, we will electronically capture the authorization for the total amount of the sale (including tax and shipping).

 

Can I return a clearance item?

Clearance merchandise is available for an exchange of size only, while quantities last. Sorry, no style substitutions are allowed.

 

What if I am looking for a specific custom item?

We do our best to keep all product pictures current and updated within our website. Occasionally, manufacturers make changes to logos and colors on products without giving us any notification. Therefore, all products on this site are subject to change without notice. Normal return policies apply. If you are looking for a specific logo or design, please contact us and we will be happy to assist you.

 

Why do youth hooded sweatshirts not have drawstrings?

In compliance with the U.S. Product Consumer Safety Commission, children's hooded sweatshirts are not allowed to contain drawstrings.  This is done to prevent children from strangulation and entanglement.